Privacy Policy
Last updated: 11.08.2025
At Torino, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, make a booking, contact us or otherwise interact with us.
01. Who we are
This website is operated by Torino London LTD, trading as Torino. When we refer to “Torino”, “we”, “us” or “our” in this privacy policy, we are referring to Torino London LTD.
If you have any questions about how we use your personal information, you can contact us at:
Email: info@torino.london
Address: 15 Lonsdale Rd, London NW6 6RA
Company number 17179213
02. Information we collect
Depending on how you interact with us, we may collect information including:
- Your name
- Email address
- Telephone number
- Booking details, including date, time and number of guests
- Information you provide when making a specified request or enquiry
- Information you provide when signing up to receive promotional emails
- Website usage information, such as your IP address, browser type and pages visited
We only collect information that is reasonably necessary for the purposes described in this policy.
03. How we use your information
We may use your personal information to:
- Process and manage restaurant bookings
- Respond to enquiries and requests
- Provide information you have requested
- Send booking confirmations, reminders and relevant updates
- Send marketing communications where you have chosen to receive them
- Improve our website, services and customer experience
- Understand how our website is used
- Comply with legal and regulatory obligations
We will not use your personal information for purposes that are incompatible with those described above.
04. Sharing your information
We may share relevant personal information with trusted third-party service providers who help us operate our website and restaurant, such as booking platforms, website hosting providers, email services and analytics providers. These providers are only permitted to use your information for the services for which it has been provided. We may also disclose information where required to do so by law or where necessary to protect our legal rights.
05. International transfers
If you make a booking through our website, your information may be processed by a third-party booking platform. The information you provide may be stored on that provider’s own servers and subject to their privacy policy. When applicable, we recommend reviewing the privacy policy of the booking platform before making a booking.
06. Marketing
If you choose to subscribe to our mailing list, we may use your name and email address to send you news, events, offers and other updates about Torino. You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails. We will not add you to our marketing mailing list without your consent unless required or allowed by law.
07. Cookies
Our website may use cookies or similar technologies to help it function properly, understand how visitors use the website and improve your experience. Cookies may be placed by us or by third-party services we use, such as analytics or embedded content providers.
Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.
08. How long we keep your information
We retain your personal information for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements. The length of time we retain information will depend on the nature of the information and why we used it.
09. Your rights
Under UK data protection law, you may have the rights to:
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Object to or restrict how we use your information in certain circumstances
- Withdraw consent where we rely on consent to process your information
- Request a copy of your information in a portable format where applicable
To exercise any of these rights, please contact us using the details above. You also have the right to complain to the Information Commissioner’s Office.
10. Anti harassment policy
Torino London LTD does not tolerate harassment towards employees in any form. Torino London LTD is committed to providing a workplace where everyone is treated with dignity, respect and fairness. Harassment, bullying, discrimination, victimisation, sexual harassment or any other form of inappropriate behaviour is not acceptable from employees, contractors, guests or any other form of people in the business.